Lloyds Bank PLC

Financial Ombudsman decision DRN5889628 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr R complains that Lloyds Bank plc has treated him unfairly because it closed his business accounts without giving any notice.Account closed or refused

Lloyds has accepted that its customer service has not been satisfactory in that it has failed to make clear that it was demanding repayment of the overdrawn current account or responded to Mr R’s request for a meeting.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5889628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.