Santander UK Plc
Financial Ombudsman decision DRN5889231 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander has already allowed Mr and Mrs C some three years to repay the mortgage, so it’s hard to conclude it hasn’t treated them fairly by showing forbearance.Treatment in financial difficulty
Mr and Mrs C complain that Santander UK Plc wouldn’t agree to extend their interest-only mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5889231.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.