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American Express Services Europe Limited
Financial Ombudsman decision DRN5888148 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think Mr L received poor service here in that American Express wasn’t initially clear about why it couldn’t reduce his credit limitService failure
Rules cited
FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5888148.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.