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Bank of Scotland Plc
Financial Ombudsman decision DRN5883930 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs L has complained that Bank of Scotland plc (BoS), trading as Halifax, mis-sold an Ultimate Reward Current Account (URCA – a type of packaged bank account) to her in 2010, and again in 2012.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5883930.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.