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American Express Services Europe Limited

Financial Ombudsman decision DRN5874163 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr W complains that American Express Services Europe Limited (Amex) re-debited payments that were charged back on his credit card account.Card dispute or chargeback

I think that Amex’s delays in its handling of the complaint were excessive and caused Mr W frustration and uncertainty about his finances.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5874163.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.