Barclays Bank Plc
Financial Ombudsman decision DRN5872626 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr L1 is unhappy with the length of time it took to resolve the matter.Complaint handling
Mr L1 complains that Barclays Bank Plc sent statements to his old address for a number of months despite giving the bank his new address.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5872626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.