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Gresham Insurance Company Limited
Financial Ombudsman decision DRN5870399 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Product mis-sold
In the Ombudsman’s words
the charges and the ERC were excessiveCharges and fees
the interest on the product was too highInterest and rates
They complain that Aviva did not fully explain the operation of the index-linked interest on the mortgage; the charges and the ERC were excessive; and the interest on the product was too high.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5870399.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.