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American Express Services Europe Limited

Financial Ombudsman decision DRN5870391 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked his card while he was on holidayFunds blocked or frozen

she thought American Express should pay Mr S £50 for not explaining on his card that this particular department was only open during normal office hoursComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5870391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.