Moneybarn Limited
Financial Ombudsman decision DRN5868901 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Moneybarn wrongly led Mr F to believe that he could not withdraw from that contractProduct mis-sold
My point was, and still is, that the Regulations applied to Mr F’s contract with the dealer, and Moneybarn wrongly led Mr F to believe that he could not withdraw from that contract.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5868901.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.