Bank of Scotland Plc

Financial Ombudsman decision DRN5867178 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I don’t think that this explains why BM didn’t seem to be aware of the letter in February, when it wrote to Mr P and then sent the complaint details to our service. This does seem to me to have been an oversight on BM’s part. And Mr P says this is one of the reasons he complained to our service.Complaint handling

Mr P complains that Bank of Scotland plc (trading as Birmingham Midshires) (“BM”) gave his email to other parts of the Bank of Scotland group, although he asked it not to.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5867178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.