Nationwide Building Society

Financial Ombudsman decision DRN5865094 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Nationwide temporarily suspended Mr G’s credit cardAccount closed or refused

Nationwide has provided no evidence to show that it told Mr G that his card had then been stoppedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5865094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.