Bank of Scotland Plc

Financial Ombudsman decision DRN5860062 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,800redress stated in the decision

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr J complains that Lloyds Bank PLC will not refund a cash withdrawal of £4,800 from his account he says he did not make.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5860062.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.