Vanquis Bank Limited

Financial Ombudsman decision DRN5858041 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

failed to carry out his instructions to cancel monthly paymentsCharges and fees

did not reply to all of his lettersComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5858041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.