Cheltenham & Gloucester plc

Financial Ombudsman decision DRN5857246 Not upheld

Not upheldoutcome, as published by the Ombudsman

£574redress stated in the decision

Mon May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr G complains that Cheltenham & Gloucester Plc didn’t help him with his mortgage account when he told it that he was in financial difficulty.Treatment in financial difficulty

amend his credit file from 1 September 2015 to 12 January 2016Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5857246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.