National Westminster Bank Plc

Financial Ombudsman decision DRN5857077 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sat Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

errors when they tried to make overpayments on their mortgageMortgage administration

Mrs B also told us about other communication and handling issues with their mortgage account throughout this periodComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5857077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.