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Link Mortgage Services Limited
Financial Ombudsman decision DRN5856391 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr and Mrs D complain that Link Mortgage Services Limited hasn’t treated them fairly when dealing with their mortgage arrears.Treatment in financial difficulty
Mr and Mrs D said that Link wasn’t treating them fairly – they were in arrears and financial difficulties but Link charged arrears fees and interest.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5856391.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.