NewDay Ltd

Financial Ombudsman decision DRN5856142 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refunded £96 late payment fee and a £25 trace feeCharges and fees

the level of service offered by Newday fell far short of what is expectedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5856142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.