Santander UK Plc
Financial Ombudsman decision DRN5854637 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr R has complained that Santander UK plc is asking him to pay a debt run up on a credit card. He thinks someone else took out this credit card in his name.Unauthorised transaction
They should also ensure that there is no record on his credit file of this account and debt.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5854637.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.