Manchester Building Society

Financial Ombudsman decision DRN5845916 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mrs A was never informed or consulted about the change in the payment structure of the mortgage.Mortgage administration

Mrs A is an elderly lady with a low income. In my view, Mrs A is in a particularly vulnerable positionSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5845916.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.