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Bank of Ireland (UK) Plc
Financial Ombudsman decision DRN5845819 Not upheld
Not upheldoutcome, as published by the Ombudsman
£35redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr W complains Bank of Ireland (UK) plc (trading as Post Office Limited) applied the wrong interest rate to his savings account and didn’t write to tell him when the rate changed.Interest and rates
Rules cited
FCA BCOBS (Banking Conduct of Business)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5845819.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.