FCE Bank Plc

Financial Ombudsman decision DRN5845180 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove the December 2016 Notice of Default it recorded on Mrs C’s credit fileCredit file reporting

It acknowledged that, during Mrs C’s call in early May 2016, its agent did not advise her the quoted settlement figure assumed she would also make the regular payment due later in that monthComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5845180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.