HSBC UK Bank Plc
Financial Ombudsman decision DRN5839887 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
threatening the closure of their business current accountAccount closed or refused
HSBC had called the wrong number on the day they were meant to phone Mr SService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5839887.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.