Close Brothers Limited

Financial Ombudsman decision DRN5836324 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

incorrectly linked a family member (“F”) to the credit agreementCredit file reporting

She hasn’t received a clear explanation from CBL as to why this happenedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5836324.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.