Prestige Finance Limited

Financial Ombudsman decision DRN5835354 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs B have complained about how Prestige Finance Limited treated them whilst they’ve been trying to make up the shortfall on their loan payments.Treatment in financial difficulty

Prestige charged £35 every time Mr and Mrs B didn’t make the full monthly payment to pay off their arrears.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5835354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.