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Financial Ombudsman decision DRN5832566 Upheld

Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

refunded a credit broking fee of £79.99Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5832566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.