Scottish Widows Bank Plc

Financial Ombudsman decision DRN5829068 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs B complain that Scottish Widows Bank Plc didn’t tell them it was in the process of changing its lending policy when they applied for a lifetime mortgage.Mortgage administration

Scottish Widows acknowledged that it didn’t deal with Mr and Mrs B’s complaint properly when Mr B first complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5829068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.