Barclays Bank Plc
Financial Ombudsman decision DRN5825509 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr K complains that Barclays Bank Plc have not properly dealt with a complaint he made.Complaint handling
I can see that Mr K benefited from a period when interest was not being added to his account. This was not a service which the bank had offered him and was the result of an error.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5825509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.