Santander UK Plc
Financial Ombudsman decision DRN5823110 Not upheld
Not upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
They consider this might be due to adverse reporting on their credit file from a payment holiday agreed by Santander in 2013Credit file reporting
Santander made it clear to Mr and Mrs A in June 2013 that it could not agree to a payment holiday as Mr and Mrs A were on a fixed rate at that timeMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5823110.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.