MBNA Limited

Financial Ombudsman decision DRN5820583 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr J complains about the way MBNA Limited dealt with a debt on a credit card account after he informed it he had lost his job in 2004.Treatment in financial difficulty

I considered that it would be fair for the bank to refund half the interest and charges incurred between September 2006 and November 2009.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5820583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.