Coutts & Company
Financial Ombudsman decision DRN5820391 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mr and Mrs S complain that Coutts & Company closed their bank accounts without giving them a proper reason for doing so.Account closed or refused
There was then a delay in Coutts transferring Mr and Mrs S’ funds to their new bank.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5820391.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.