Santander UK Plc
Financial Ombudsman decision DRN5818305 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
refund to Ms H’s account all the unauthorised overdraft fees and paid and unpaid item fees that Ms H has been charged since 1 February 2018Charges and fees
remove any negative markers it has placed on Ms H’s credit record between 1 February 2018 and the date of my final decisionCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5818305.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.