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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN5815849 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
mis-represented or mis-calculated the amount of interest owing on his credit cardInterest and rates
he received poor customer serviceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5815849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.