HSBC Bank plc

Financial Ombudsman decision DRN5815286 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

HSBC Bank Plc gave her the wrong information about her mortgage application on several occasionsMortgage administration

HSBC accepted that mistakes had been made. It offered Ms A £175 for distress and inconvenience and £25 to cover the cost of phone calls, but Ms A didn’t think this was enough.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5815286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.