Santander UK Plc
Financial Ombudsman decision DRN5801660 Upheld
Upheldoutcome, as published by the Ombudsman
£685redress stated in the decision
Wed Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
She says she was in financial difficulties and the bank shouldn’t have charged her.Treatment in financial difficulty
Mrs E complains about charges Santander UK Plc (“Santander”) added to her bank account for going into an unauthorised overdraft.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5801660.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.