Barclays Bank Plc
Financial Ombudsman decision DRN5801015 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Barclays has accepted it made mistakes around the information it gave to Mr G about the requirements for opening an executor’s account. It’s also accepted it should’ve given him account balances when he asked for them in branch and has also now apologised for sending information to an incorrect address.Complaint handling
Mr G, the executor of the estate of Mr L, complains about Barclays Bank Plc’s administration of the accounts of the estateBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5801015.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.