HSBC Bank plc

Financial Ombudsman decision DRN5800621 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr D complains that HSBC Bank Plc withdrew his overdraft and closed his account without giving sufficient notice.Account closed or refused

HSBC’s offer to pay £80 compensation for distress and inconvenience caused by poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5800621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.