Mortgages Plc

Financial Ombudsman decision DRN5798875 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

He also complained that there was no evidence to show that Mortgages plc had obtained the best possible price for the property. He said it should have been marketed with a specialist agent.Credit file reporting

Mr and Mrs T complained because Mortgages plc didn’t notify them about a shortfall on their mortgage until nearly six years after the sale.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5798875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.