National Westminster Bank Plc

Financial Ombudsman decision DRN5797778 Upheld

Upheldoutcome, as published by the Ombudsman

£2,415redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

NatWest accepts that Mr T has financial difficulties and has refunded charges of £2,415.Charges and fees

NatWest says it sent a letter to Mr T with incorrect information about opening an account for D and offered £200 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5797778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.