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Siemens Financial Services Limited

Financial Ombudsman decision DRN5791518 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Siemens eventually apologised for its mistake, and offered to waive four annual service chargesCharges and fees

Mr F complains that Siemens Financial Services Ltd wrongly told him that his account was in arrears when it was not.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5791518.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.