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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN5786006 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that The Royal Bank of Scotland Plc unfairly closed his account without notice.Account closed or refused

Mrs E said the account closure, cancellation of direct debits and misleading information caused Mr M hardship and distress when he was recovering from illness.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5786006.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.