Close Brothers Limited

Financial Ombudsman decision DRN5782226 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

failed to report her account as settled after she’d paid the final instalmentCredit file reporting

Ms B didn’t think this was enough and she referred her complaint to this serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5782226.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.