Santander UK Plc
Financial Ombudsman decision DRN5781990 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
She said that she is not happy to have been charged an early redemption penalty as well as interest for the whole month.Charges and fees
Santander has agreed to provide the additional compensation suggested and I agree that this is fair for the reasons the investigator has given.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5781990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.