Santander UK Plc
Financial Ombudsman decision DRN5772725 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Credit file reporting, Product mis-sold
In the Ombudsman’s words
Ms G complains about the way Santander UK Plc has treated her since she fell into arrears on her mortgage with it.Treatment in financial difficulty
She’d paid an administration fee when she took the mortgage so shouldn’t have been charged a fee to close the account.Charges and fees
It hadn’t recorded the status of her mortgage correctly on her credit file.Credit file reporting
It had mis-sold her the mortgage in 2008 because she would still have been repaying it after retirement.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5772725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.