Bank of Scotland Plc

Financial Ombudsman decision DRN5767437 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Miss W says that Halifax should have let her close the account and pay back what she owed on her overdraft in instalments as she was in financial difficulties.Treatment in financial difficulty

Miss W has complained that she was mis-sold a packaged bank account by Bank of Scotland plc, trading as Halifax (“Halifax”).Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5767437.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.