Santander UK Plc
Financial Ombudsman decision DRN5765739 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Mr H has incurred charges on his account because he didn’t have enough money available to cover his direct debit.Charges and fees
Mr H complains that Santander UK Plc didn’t notify him when he had insufficient money in his account for his direct debits to go through.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5765739.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.