Caversham Finance Limited

Financial Ombudsman decision DRN5760988 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss J entered into four hire purchase agreements with Caversham Finance Limited, trading as BrightHouse. She complains that BrightHouse did not assist her when she experienced financial difficulties, and would not offer her an affordable repayment plan.Treatment in financial difficulty

She also complains that charges applied by BrightHouse were excessiveCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5760988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.