Halifax Limited

Financial Ombudsman decision DRN5760209 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

Miss C complains about the debt recovery process carried out by Bank of Scotland plc (trading as Halifax) when she was experiencing financial difficulties.Treatment in financial difficulty

She also complains about the charges and interest applied to her accounts.Charges and fees

Miss C also wants the information placed on her credit file, as a result of her accounts defaulting, removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5760209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.