National Westminster Bank Plc

Financial Ombudsman decision DRN5758997 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

He also says it should refund interest and chargesCharges and fees

Mr O complains that National Westminster Bank Plc should remove a default from his credit file.Credit file reporting

NatWest’s final response included a payment of £100 for its slow complaints handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5758997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.