HSBC Bank plc

Financial Ombudsman decision DRN5758442 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

When HSBC receives a complaint that one of its customers haven’t received the goods or services they’ve paid for it can carry out a process known as a chargeback to try to recover the money.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5758442.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.