Bank of Scotland Plc

Financial Ombudsman decision DRN5757215 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr F complains that Bank of Scotland Plc pursued him for arrears that he did not owe.Treatment in financial difficulty

He is dissatisfied with the debt collection tactics it used which he considers were unacceptable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5757215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.